POLICIES

 

Production Time
Most items are hand-made to order and may take up to 10 weeks to ship from the date of purchase.   If your item is in stock, it will ship within one calendar week from the date of purchase.  However, please do be aware that these are estimates, as our sales volumes can fluctuate.  Don't hesitate to contact us to inquire about our most current production times.

 

Shipping
All domestic orders are shipped via USPS with Tracking Information.  For expedited domestic shipping pricing, please contact us prior to placing your order.  All International shipping does not come with tracking information, and the customer is responsible for any import or customs fees.  We are not liable for lost or stolen packages, or for items not received due to incorrect shipping information.

 

Returns and Exchanges
Unfortunately, due to the small scale of our business, we cannot accommodate returns.  Exchanges are accepted on orders until 7 calendar days after USPS Tracking indicates the order was delivered.  All exchange items must be received back in new, unaltered condition and in the undamaged original packaging within 14 calendar days from the original shipping date.   Sale/discounted, custom, and one-of-a-kind items are final sale and not eligible for exchange.  Due to the personal nature of ring sizing, all rings are considered custom and therefore final sale.  Original shipping costs are non-refundable and all exchange shipping costs are the responsibility of the customer.  We will not accept COD packages.  To begin the exchange process, please contact us with "Exchange" in the subject line.