FREQUENTLY ASKED QUESTIONS

 

Q.  HOW SHOULD I CARE FOR MY JEWELRY?

A.  Most metals will naturally patina over time, however, there are measures you can take to prolong the life of your jewelry.  We recommend removing all jewelry prior to showering, swimming, cleaning, or when engaging in any other activity that would expose your jewelry to water or chemicals.  Exposure of this sort can patina metal, affect the appearance of softer stones (such as howlite), and wear down plating.  If and when your jewelry begins to appear a bit dull or darkened, we recommend a polish with a soft jewelry cloth, or with a non-abrasive cleaner specific to jewelry.  Be sure to avoid abrasive materials as it can disrupt any plating.  Do support the backside of open stone-settings, and avoid applying too much pressure.  When not wearing your jewelry, we recommend storing it in an air-tight container, preferably wrapped in a soft cloth.

 

Q.  WHY ARE GOLD VERMEIL RINGS ONLY OFFERED IN SIZES 6 & 7?

A.  We keep only a back stock of rings in sizes 6 and 7 to keep our inventory manageable.  Since we plate in large batches and only a few times a year to simplify our production, it would be impossible for us to time the plating of made to order rings in other sizes with these infrequent batches.

 

Q.  DO YOU OFFER RE-PLATING OF YOUR GOLD VERMEIL JEWELRY?

A.  Yes.  While our gold vermeil jewelry is plated at a thickness meant to withstand much wear, it is possible for that plating to eventually lessen with repeated exposure to the skin's natural oils, and we do offer replating services of our designs when this happens.  We time this service with our other plating batches (read previous Q. + A.) and charge a minimal fee of $12 + tax & shipping per each ring or small pair of studs, and $24 + tax & shipping for necklaces and larger earrings.

 

Q.  DO YOU OFFER RING RE-SIZING?

A.  No, we do not.  If you are unsure what size to purchase, we recommend visiting your local jewelry shop to be sized prior to placing your order.  If you have already placed your order and purchased the wrong size, we will do our best to help direct you where to have your ring re-sized.

 

Q.  CAN YOU RE-PURPOSE MY METAL TO CREATE ONE OF YOUR DESIGNS?

A.  We cannot.  We work with a casting house to cast our wax prototypes, and they supply all metals.

 

Q.  DO YOU TAKE ON CUSTOM WORK?

A.  Yes!  When our schedule allows!  CONTACT US with your ideas and we'll see if we can help.

 

Q.  MY STONE FELL OUT.  CAN YOU REPLACE IT?

A.  In the event that a stone has become loose or fallen out of one of our designs as a result of normal wear and tear, we will replace it.  We will replace semi-precious stones for no charge.  All diamonds and sapphires will be replaced for a fee that totals the retail cost + tax of the missing stone(s).  We strongly encourage you to insure all fine jewelry, as we cannot be held financially responsible for these damaged or lost items.

 

Q.  MY JEWELRY BROKE.  CAN YOU FIX IT?

A.  If one of our designs has broken as a result of normal wear and tear, we will repair or replace your item for no charge.  However, if we determine that your jewelry has broken due to misuse, we cannot be held responsible for repairing or replacing your item.  Example:  Cuff rings and bracelets cannot withstand repeated opening and closing to adjust size.  Repeated hinging of metal will eventually lead to it cracking and breaking, and we do not consider this normal wear and tear.

 

Q.  DO YOU OFFER PRICE ADJUSTMENTS?

A.  No.  We do not offer retroactive refunds of any kind.  Follow along with us on Instagram to be kept up to date on our sales.  We do not offer price matching to that of our stockists.  Additionally, while we strive to keep the prices of our designs consistent, we reserve the right to adjust our prices accordingly to the market value of our materials.

 

Q.  I PRURCHASED A MOLLY DEBIAK ITEM THROUGH ONE OF YOUR STOCKISTS.  CAN I EXCHANGE OR RETURN IT THROUGH YOU?

A.  No.  All items purchased outside of this website must be dealt with through and in accordance with that individual store's policies.